Returns & Exchanges

Mothers Day 2026 Extended Holiday Exchange & Store Credit Policy

Purchases made between April 14, 2026 and May 10, 2026 are eligible for exchange or return for store credit through June 30, 2026.

We offer returns on eligible items for exchange or store credit only; refunds are not available. Returns must be initiated within 30 days of the order date, and items must be clean, unworn, and free from signs of wear or damage.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 
Please note that this service does not exempt your order from final sale or other store policies.

Final Sale Items    

• Personalized Jewelry: Due to their custom, made-to-order nature, hand-stamped or engraved pieces are final sale.   

 • Fine/Demi-Fine Jewelry: All Fine/Demi-Fine jewelry is final sale. As these items are handmade to order, please be sure to confirm your sizing before purchasing.

Sets must be returned or exchanged as a complete set, not individually.

To start a return, please visit our Returns & Exchanges Portal with your order number and shipping zip code. Returns may take up to 14 days to process, and a $6 return/exchange fee applies.

Warranty Policy

We offer a 1 Year warranty covering material and workmanship defects on all jewelry, along with a lifetime color warranty for all products. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine/Demi-Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues. For warranty requests, please email love@jamesmichelle.com.