We hold all orders for 24 hours before putting them into production. Because every item is made by hand, to order we do not allow order changes or cancellations after 24 hours.
James Michelle does not accept returns and only offers exchanges or store credit for non-customized items. Contact us right away with any concerns, because we want you to be absolutely satisfied with your piece! Non-custom, unworn, undamaged pieces must be exchanged within 14 days of receipt (based on USPS timestamp date received).
All exchanges require pre-authorization. You will be charged a $10 dollar restocking fee and you’re responsible for any shipping fees. Please email LOVE@jamesmichelle.com with your order information and you will be supplied with a Exchange Authorization Form. Returns may take up to 10 business days to process from date of receipt at the studio.
If you are not satisfied with an item and don’t know what to get next we are more than happy to keep credit on file! Follow “How do I exchange my order” instructions and ask for store credit. Email us at LOVE@jamesmichelle.com to redeem your credit when you are ready to order.
Oh no! We are really sorry if we made a mistake on your order. We are happy to fix or remake your items. Please reach out to us at LOVE@jamesmichelle.com and we will take care of you!
Yes, If you are unhappy with the length of a chain, email us and we will work with you to resolve the issue. We do accept length exchanges, however you will be responsible for any shipping costs and may be subject to a $10 re-working fee as well additional chain length fee.
We can exchange your ring for a different size for a $10 dollar restocking fee and you are responsible for any shipping costs. We advise keeping any of the stacking rings to gift and reorder the right size, as the fees to exchange sometimes equal the cost of the ring.
About the jewelry
Gold fill is a great alternative to solid gold jewelry. It is a pressure bonded layer of gold that has 100 more gold than plated and does not tarnish as easily. These characteristics make it a beautiful, durable, and economical alternative to solid gold, that will last years if cared for properly.
No. We do not have any nickel in any of our products at James Michelle Jewelry.
All of our silver is made out of .925 genuine sterling silver.
Pearls, gems, crystals & stones are natural entities; therefore no two pieces are exactly the same.
All precious metals will tarnish with wear. The best way to avoid tarnishing is to not wear your jewelry in the shower or while working out, and keep it away from chemicals. It is the customer’s responsibility to clean their own jewelry. It is easy to remove light stains, tarnishing and fingerprints with a little bit of care. Please see “How do I care for my jewelry” in the next paragraph.
Store your jewelry in a dry, air-tight area such as the plastic sleeve your jewelry arrived in. Clean with mildly sudsy water, rinse well and pat dry with a non-scratching cloth. Polish gently with a jewelry polishing cloth. Take extra care around perspiration, saltwater, chlorine, perfume and lotions, as they can tarnish jewelry faster.
Everyone has different sensitivities to metals depending on their body’s chemistry. Literally, everyone is different. We don’t see discoloration that often, but it can occasionally happen. This stain is usually a result of a metal in the jewelry reacting with your skin — or something on your skin, such as hand lotion. In some case it can even be from being anemic or going through a detox (weird, I know!)
JM warranty, repairs and replacements
Yes! All pieces have a 30 day warranty for any chain or clasp defects. Email us right away if you’re having issues with a broken chain or faulty clasp so we can resolve the issue. If your necklace breaks after the 30 day time frame, contact us and we will work with you on a replacement chain!
Yes, depending on what’s happened to your piece, we may be able to offer a repair to our jewelry. Please do not try and have jewelry repaired that is not James Michelle’s. A guideline for what we can repair: Broken chains & clasps Broken gem & charm wraps Polish and buff scratched disks & bars
Unfortunately, we cannot remake the just the mate to your earring. If you send us your earring to recycle, you will receive a 25% discount on a replacement pair.
No, we cannot offer the coupon if you did not order during our sale. We receive such a large amount of emails asking to honor the sale discount. While we would love to, it just isn’t possible with our work load.
If you ordered before our holiday sales cutoff, we do our utmost very best to push all holiday sales that meet our deadline. However, once your package is dispatched, we are no longer responsible for packages in transit.
At this time we have made the decision to exclusively sell on jamesmichelle.com and offer wholesale to our Bend, Oregon boutiques who helped us get our start! Thank you so much for the interest, we wish we had the time to make you pretties to sell!
Yes, of course!! 6 of the same style, receive 15% off. 8, receive 20% off. 10, receive 25% off.
Yes! If you purchase 30 of the same style. Receive 30% off.
We love teaming up with influencers that align with our brand! If you fit the below guidelines, email us at PR@jamesmichelle.com.
Have around 5,500 legitimate followers Post jewelry within 2 weeks of receiving items Tag our instagram account with @jamesmichelle & use #jamesmichelle or other James Michelle designated hashtags
Want to spread JM love through out your insta community?! We will give you JM Credit to host your own giveaway. If you the below guidelines suit you, email us at PR@jamesmichelle.com.
Have around 5,500 legitimate followers Host Giveaway on a specific date, time, and duration provided by James Michelle. Create your own post for instagram and insta stories with @jamesmichelle account tag and #jamesmichelle or other James Michelle designated hashtags You choose the winner and put them in contact with us for their winnings.