FAQ

Necklaces

If you're unsure which length to order, here's a simple method to help you find the perfect length:

Use a String: Take a piece of string or a thin strip of paper and wrap it around your neck, holding it at the spot where you want the necklace to sit. 

Measure the String: Once you've found the right spot, remove the string and measure it using a ruler or tape measure. This measurement will give you an  indication of the length to order.

If you're unsure which size to order, here are a few options to help you find the right fit:

Order our Ring Sizer: you can order our ring sizer to help determine your right size. Click here to order our Ring Sizer.

Print our Ring Size Guide: Simply download and measure your ring size at home.  Download our Ring Size Guide.

Bracelets

If you're unsure which size to order, here's a simple method to help you find the perfect length:

Use a String: Take a piece of string or a thin strip of paper and wrap it around your wrist. 

Measure the String: Remove the string and measure it using a ruler or tape measure. This measurement will give you an indication of the length to order.

PLEASE NOTE: Production and shipping times will be delayed during and after our Black Friday Sitewide Sale.

Production 

Orders begin processing on the next business day. Orders without personalized or fine jewelry ship within 3 business days, while orders containing personalized or fine jewelry require up to 7 business days for production. Pre-order items ship separately from other items in your order.

Shipping

Once production is complete, orders ship via USPS with an estimated delivery time of 3-5 business days. Expedited options, including UPS 2-Day and UPS Overnight, are also available. For fine jewelry, the 7 business day production time still applies before items can be shipped with expedited service.

Holiday 2024 Order Cutoff Dates:

Dec 8- Last Day for Personalized & Fine Jewelry

Dec 15- Last Day for USPS Standard Shipping on all jewelry *excludes Fine & Personalized jewelry

Dec 18- Last Day for UPS 2-Day *excludes Fine & Personalized jewelry

We begin the jewelry-making process immediately, so changes to your order may not be possible. If production or shipping has not started, we’ll do our best to accommodate your request.

While we cannot guarantee changes or cancellations, please email love@jamesmichelle.com as soon as possible with your full name and order number to request assistance

We do not offer price adjustments on any orders, including pieces purchased shortly before a sale.

We ship internationally. However, the customer is responsible for all import duties, taxes, brokerage fees, and customs fees due at delivery. Packing slips for international shipments cannot be marked as a "gift" or with altered prices. If shipment is rejected by the recipient, they will be charged the return fee. We are not responsible for any shipments held by international customs agencies. Please check with your country's customs office to determine their procedures and any additional charges.

We offer UPS 2nd Day Air and UPS Next Day Air for expedited shipping; however, we do not offer rush production for jewelry.

We offer a one-year warranty covering material and workmanship defects on all jewelry, along with a lifetime color warranty for our Forever Gold Collection. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues. For warranty requests, please email love@jamesmichelle.com.

Please note our warranty policies are void if you take your jewelry to another jeweler for repairs or modifications. This includes taking your jewelry to a different jeweler for resizing or other work.

Please email love@jamesmichelle.com with warranty requests.

Under warranty, we'll repair or replace your jewelry if any damage to the material or the workmanship of the jewelry occurs. However, we do not offer repairs outside of warranty.

We offer returns on eligible items for exchange or store credit only; refunds are not available. Returns must be initiated within 30 days of the order date, and items must be clean, unworn, and free from signs of wear or damage.

Extended holiday return & exchange policy

Purchases made Nov. 15, 2024 through Dec. 25, 2024 have an extended return period through Jan. 31, 2025.

Sets must be returned or exchanged as a complete set, not individually.

• To start a return, please visit our Returns & Exchanges Portal with your order number and shipping zip code. Returns may take up to 14 days to process, and a $6 return/exchange fee applies.

Final Sale Items

• Personalized Jewelry: Hand-stamped or engraved items are final sale.
• Fine Jewelry: All fine jewelry is final sale; please confirm sizing before purchase.

If your order has not arrived within 15 days of placing your order, or if you received a damaged or incorrect item, please contact us at love@jamesmichelle.com with your order number and a description of the issue.

Gold Fill, Plated, & Sterling Silver Jewelry: 

Our jewelry holds up very well if cared for properly (see our tips below). When jewelry does not hold up well, it often has to do with our skin chemistry or the piece of jewelry reacting with another substance or metal in a way that degrades the finish.

Care tips:

Avoid water exposure (tap water, pools, saunas, beaches) to prevent oxidation.

Let lotions and perfumes absorb before wearing jewelry.

Clean with a soft cloth; for deeper cleaning, soak in warm soapy water and gently dry.

Avoid harsh antibacterial soaps.

Use only high-quality, non-toxic cleaners. We recommend Shinery products. Using non-approved cleaners will void your warranty.

Store separately in a dry, safe place—avoid humid areas like bathrooms.

 

Solid Gold Jewelry & Forever Gold (Waterproof & Non-Tarnish) Jewelry: 

Care tips:

Although our Solid Gold & Waterproof Jewelry is designed for everyday wear, a little care goes a long way.

Limit over application of cosmetics, perfumes & body products that may cause build-up on your jewelry.

Wipe with a soft cloth to remove oils and buildup.

Clean with water or detergent-free soap like Shinery and fully dry before storing. Using non-approved cleaners will void your warranty.

Avoid harsh chemicals and abrasive materials that can scratch or damage jewelry.

CAN I WEAR MY JEWELRY IN WATER?

Unless you have purchased Solid Gold or Forever Gold (Waterproof & Non-Tarnish) Jewelry, which is designed to be waterproof, it is best to avoid exposing your jewelry to water. The minerals/chemicals in tap water, pools, saunas, beaches, etc. will cause jewelry to oxidize quickly. 

All precious metals can tarnish with wear. Our jewelry holds up very well if cared for properly (see our care guide above). When jewelry does not hold up well, it often has to do with our skin chemistry or the piece of jewelry reacting with another substance or metal in a way that degrades the finish.

We offer a lifetime warranty on fine jewelry and a one year warranty on all other jewelry. Please email love@jamesmichelle.com with warranty requests.

Some materials like pearls, gems, crystals, and stones are natural entities; therefore no two pieces are exactly the same.

We love partnering with influencers that align with our brand! If you're interested in joining our program, email us at ambassadors@jamesmichelle.com.

For any press inquires please email us at PR@jamesmichelle.com.