Returns & Exchanges
We offer returns on eligible items for exchange or store credit only; refunds are not available. Returns must be initiated within 30 days of the order date, and items must be clean, unworn, and free from signs of wear or damage.
Extended holiday return & exchange policy
Purchases made Nov. 15, 2024 through Dec. 25, 2024 have an extended return period through Jan. 31, 2025.
Sets must be returned or exchanged as a complete set, not individually.
To start a return, please visit our Returns & Exchanges Portal with your order number and shipping zip code. Returns may take up to 14 days to process, and a $6 return/exchange fee applies.
Final Sale Items
- Personalized Jewelry: Hand-stamped or engraved items are final sale.
- Fine Jewelry: All fine jewelry is final sale; please confirm sizing before purchase.
Warranty Policy
We offer a one-year warranty covering material and workmanship defects on all jewelry, along with a lifetime color warranty for our Forever Gold Collection. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues. For warranty requests, please email love@jamesmichelle.com.
