Returns & Exchanges

JM Guarantee For Hassle-Free Returns

At checkout, you may choose to add JM Guarantee for $1.98 to your order. If selected, return shipping is covered for eligible returns and exchanges, and no additional return shipping fee will apply.

If JM Guarantee is not added at checkout, a $6 return/exchange fee will apply when your return is processed.

Please note that JM Guarantee does not exempt your order from final sale or other store policies.

Free Gifts & ReturnsFree gifts are earned by meeting a qualifying threshold (e.g., a minimum order value or a specific qualifying item). If you return part of your order and your remaining order value falls below the threshold that earned the gift, the gift is no longer included.In that case, you may either:
  • Return the free gift along with your other items, or
  • Keep the gift, and we'll deduct its retail value from your refund.
If your order value remains above the qualifying threshold after a partial return, the gift is yours to keep.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or refund:

Personalized Jewelry: Any custom, engraved, personalized, or made-to-order pieces are final sale.

Fine/Demi-Fine Jewelry: All Fine/Demi-Fine jewelry is handmade to order and is final sale. Please confirm your sizing before purchasing.

Sets must be returned or exchanged as a complete set, not individually.

To start a return, please visit our Returns & Exchanges Portal with your order number and shipping zip code. Returns may take up to 14 days to process once received, and a $6 return/exchange fee applies (unless JM Guarantee was added to your order at checkout). Refunds are issued to your original payment method within 5–10 business days after processing is complete.

Warranty Policy

We offer a 1 Year warranty covering material and workmanship defects on all jewelry, along with a lifetime color warranty for all products. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine/Demi-Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues. For warranty requests, please email love@jamesmichelle.com.