Returns & Exchanges

We offer returns on eligible items for exchange or store credit only; refunds are not available. Returns must be initiated within 30 days of the order date, and items must be clean, unworn, and free from signs of wear or damage.

Final Sale Items    

• Personalized Jewelry: Due to their custom, made-to-order nature, hand-stamped or engraved pieces are final sale.   

 • Fine/Demi-Fine Jewelry: All Fine/Demi-Fine jewelry is final sale. As these items are handmade to order, please be sure to confirm your sizing before purchasing.

Sets must be returned or exchanged as a complete set, not individually.

To start a return, please visit our Returns & Exchanges Portal with your order number and shipping zip code. Returns may take up to 14 days to process, and a $6 return/exchange fee applies.

Warranty Policy

We offer a 1 Year warranty covering material and workmanship defects on all jewelry, along with a 3 Year color warranty for our Forever Gold Collection. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine/Demi-Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues. For warranty requests, please email love@jamesmichelle.com.