Blue Heart Charm
Details
Make it a Gift
Jewelry pieces are sent to you in our James Michelle Gift Box. If you need additional boxes for multiple gifts, go to our JM Gift Box page.
FREQUENTLY ASKED QUESTIONS
How long does production take?
PLEASE NOTE: Production and shipping times may be delayed during and after our Sitewide Sales.
Orders begin processing immediately.
Orders without a Personalized or Fine item ship within 3 business days. Orders with a Personalized or Fine item take up to 7 business days to ship.
Pre-Order items ship separately.
Please note: We do our best to ship orders out as quickly as possible and begin working on them right away. Because of this, we're not able to make changes once an order is placed — including edits to items or shipping addresses.
How long will it take for my order to arrive?
PLEASE NOTE: Production and shipping times may be delayed during and after our Sitewide Sales.
Once production is complete, orders ship via USPS with an estimated delivery time of 3-5 business days. Expedited options, including UPS 2-Day and UPS Overnight, are also available. For fine jewelry, the 7 business day production time still applies before items can be shipped with expedited service.
MOTHER'S DAY ORDERING CUTOFFS
Orders placed after MAY 2nd are not guaranteed for delivery by Mother's Day unless expedited shipping is selected. *excluding personalized & fine jewelry
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Order by these dates for delivery by May 9th. Please note that if you place an order after these dates your order is not guaranteed for arrival by 2/13.
APRIL 27TH- Last day to order Personalized & Fine Jewelry to receive by May 9th
MAY 2ND- Last day to order via USPS Standard Shipping to receive by May 9th *excludes Personalized & Fine Jewelry
MAY 5TH- Last day to order via UPS 2 Day Shipping to receive by May 9th *excludes Personalized & Fine Jewelry
Purchases made between April 1st and May 9th will have an extended return period through June 30th, 2025.
Is there a warranty?
We offer a one-year warranty covering material and workmanship defects on all jewelry, along with a lifetime color warranty for our Forever Gold Collection. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues.
What is the return and exchange policy?
We offer returns on eligible items for exchange or store credit only; refunds are not available. Returns must be initiated within 30 days of the order date, and items must be clean, unworn, and free from signs of wear or damage.
Sets: Sets must be returned or exchanged as a complete set, not individually.
Final Sale Items
• Personalized Jewelry: Due to their custom, made-to-order nature, hand-stamped or engraved pieces are final sale.
• Fine Jewelry: All fine jewelry is final sale. As these items are handmade to order, please be sure to confirm your sizing before purchasing.
Please note: We do our best to ship orders out as quickly as possible and begin working on them right away. Because of this, we're not able to make changes once an order is placed — including edits to items or shipping addresses.
MOTHER'S DAY EXTENDED RETURN PERIOD
Purchases made between April 1st and May 9th will have an extended return period through June 30th, 2025.
