Chunky Necklace Extender

PLEASE NOTE: Production and shipping times may be delayed during and after our Sitewide Sales.

General Policy:
Orders begin processing immediately. Orders without a Personalized or Fine/Demi-Fine item ship within 3 business days. Orders with a Personalized or Fine/Demi-Fine item take up to 7 business days to ship.
Orders containing pre-order items will be held and shipped in full once the pre-order becomes available.

Please note: We do our best to ship orders out as quickly as possible and begin working on them right away. Because of this, we're not able to make changes once an order is placed — including edits to items or shipping addresses.

PLEASE NOTE: Production and shipping times may be delayed during and after our Sitewide Sales.

Once production is complete, orders ship via USPS with an estimated delivery time of 3-5 business days. Expedited options, including UPS 2-Day and UPS Overnight, are also available. For Fine/Demi-Fine jewelry, the 7 business day production time still applies before items can be shipped with expedited service. Orders containing pre-order items will be held and shipped in full once the pre-order becomes available.

All jewelry excluding Fine and Demi-Fine includes a one-year warranty covering material and workmanship defects, along with a lifetime color warranty.

Our Fine and Demi-Fine jewelry includes a lifetime warranty, including lifetime color coverage, with repair or replacement for material or workmanship issues.

The lifetime warranty remains in effect for as long as the original purchaser owns the piece.

All warranties exclude lost items, normal wear and tear, and damage from improper use or storage.

Please note: warranty policies are void if jewelry is taken to another jeweler for repairs or modifications. This includes resizing or any other work performed outside of James Michelle.

Our warranty is designed to take care of your jewelry through repair or replacement, and does not cover incidental or consequential damages. In some cases, shipping costs associated with warranty services may apply.

If you have questions about your warranty, our team is always here to help.
For all warranty questions or requests, please email love@jamesmichelle.com.

We offer returns on eligible items for exchange or store credit only; refunds are not available. Returns must be initiated within 30 days of the order date, and items must be clean, unworn, and free from signs of wear or damage.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. Please note that this service does not exempt your order from final sale or other store policies.

Final Sale Items    

• Personalized Jewelry: Due to their custom, made-to-order nature, hand-stamped or engraved pieces are final sale.   

 • Fine/Demi-Fine Jewelry: All Fine/Demi-Fine jewelry is final sale. As these items are handmade to order, please be sure to confirm your sizing before purchasing.

Sets must be returned or exchanged as a complete set, not individually.

To start a return, please visit our Returns & Exchanges Portal with your order number and shipping zip code. Returns may take up to 14 days to process, and a $6 return/exchange fee applies.

Warranty Policy

We offer a 1 Year warranty covering material and workmanship defects on all jewelry, along with a lifetime color warranty for all jewelry. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine/Demi-Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues. For warranty requests, please email love@jamesmichelle.com.