Groovy Love Hoops

Production of your jewelry takes 1-2 business days. Custom and Fine Jewelry are handmade-to-order and take 7-10 business days.

Standard free shipping takes 3-5 business days (after production is complete). For faster delivery, we also offer UPS 2nd Day Air and UPS Next Day Air options that you can select at checkout.

We offer a one year warranty on our jewelry. Our warranty covers damage to the material or the workmanship of the jewelry. The warranty does not cover lost items, normal wear and tear, or improper use or storage.

Please note that our fine jewelry is covered by a lifetime warranty. We will repair (fine jewelry only) or replace your jewelry if any damage to the material or the workmanship of the jewelry occurs.

Please email love@jamesmichelle.com with warranty requests.

We offer returns on eligible items for exchange and/or store credit only. We do not offer refunds on any return orders. All returns must be made within 30 days of the order date and must be clean, unworn, and have no signs of wear or damage. Personalized jewelry, sale or clearance items and fine jewelry are always final sale and are not applicable for return or exchange. Some repairs and replacements on fine jewelry are covered under warranty. Please contact love@jamesmichelle.com to learn more.

Our jewelry holds up very well if cared for properly. Here are few tips to care for your jewelry

1. Avoid exposure to water, as minerals and chemicals in tap water, pools, saunas, and beaches can cause quick oxidation.
2. Refrain from spraying oils, creams, or perfume directly on your jewelry, as chemicals from these products may react with the metal.
3. Clean your jewelry with a soft cloth to remove dust and dirt, or use warm, soapy water for more thorough cleaning. Avoid jewelry cleaners and antibacterial soaps that can lead to quicker tarnishing.
4. Always remove your jewelry before working out or sleeping.