Refund policy

JM Guarantee For Hassle-Free Returns

At checkout, you may choose to add JM Guarantee for $1.98 to your order. If selected, return shipping is covered for eligible returns and exchanges, and no additional return shipping fee will apply.

If JM Guarantee is not added at checkout, a $6 return/exchange fee will apply when your return is processed.

Please note that JM Guarantee does not exempt your order from final sale or other store policies.

Free Gifts & Returns
Free gifts are earned by meeting a qualifying threshold (e.g., a minimum order value or a specific qualifying item). If you return part of your order and your remaining order value falls below the threshold that earned the gift, the gift is no longer included.
In that case, you may either:
  • Return the free gift along with your other items, or
  • Keep the gift, and we'll deduct its retail value from your refund.
If your order value remains above the qualifying threshold after a partial return, the gift is yours to keep.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or refund:

Personalized Jewelry: Any custom, engraved, personalized, or made-to-order pieces are final sale.

Fine/Demi-Fine Jewelry: All Fine/Demi-Fine jewelry is handmade to order and is final sale. Please confirm your sizing before purchasing.

Sets must be returned or exchanged as a complete set, not individually.

To start a return, please visit our Returns & Exchanges Portal with your order number and shipping zip code. Returns may take up to 14 days to process once received, and a $6 return/exchange fee applies (unless JM Guarantee was added to your order at checkout). Refunds are issued to your original payment method within 5–10 business days after processing is complete.

Warranty Policy

All jewelry excluding Fine and Demi-Fine includes a one-year warranty covering material and workmanship defects, along with a lifetime color warranty.

Our Fine and Demi-Fine jewelry includes a lifetime warranty, including lifetime color coverage, with repair or replacement for material or workmanship issues.

The lifetime warranty remains in effect for as long as the original purchaser owns the piece.

All warranties exclude lost items, normal wear and tear, and damage from improper use or storage.

Please note: warranty policies are void if jewelry is taken to another jeweler for repairs or modifications. This includes resizing or any other work performed outside of James Michelle.

Our warranty is designed to take care of your jewelry through repair or replacement, and does not cover incidental or consequential damages. In some cases, shipping costs associated with warranty services may apply.

If you have questions about your warranty, our team is always here to help.
For all warranty questions or requests, please email love@jamesmichelle.com.

 

Refund policy

JM Guarantee For Hassle-Free Returns

At checkout, you may choose to add JM Guarantee for $1.98 to your order. If selected, return shipping is covered for eligible returns and exchanges, and no additional return shipping fee will apply.

If JM Guarantee is not added at checkout, a $6 return/exchange fee will apply when your return is processed.

Please note that JM Guarantee does not exempt your order from final sale or other store policies.

Free Gifts & ReturnsFree gifts are earned by meeting a qualifying threshold (e.g., a minimum order value or a specific qualifying item). If you return part of your order and your remaining order value falls below the threshold that earned the gift, the gift is no longer included.In that case, you may either:
  • Return the free gift along with your other items, or
  • Keep the gift, and we'll deduct its retail value from your refund.
If your order value remains above the qualifying threshold after a partial return, the gift is yours to keep.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or refund:

Personalized Jewelry: Any custom, engraved, personalized, or made-to-order pieces are final sale.

Fine/Demi-Fine Jewelry: All Fine/Demi-Fine jewelry is handmade to order and is final sale. Please confirm your sizing before purchasing.

Sets must be returned or exchanged as a complete set, not individually.

To start a return, please visit our Returns & Exchanges Portal with your order number and shipping zip code. Returns may take up to 14 days to process once received, and a $6 return/exchange fee applies (unless JM Guarantee was added to your order at checkout). Refunds are issued to your original payment method within 5–10 business days after processing is complete.

Warranty Policy

All jewelry excluding Fine and Demi-Fine includes a one-year warranty covering material and workmanship defects, along with a lifetime color warranty.

Our Fine and Demi-Fine jewelry includes a lifetime warranty, including lifetime color coverage, with repair or replacement for material or workmanship issues.

The lifetime warranty remains in effect for as long as the original purchaser owns the piece.

All warranties exclude lost items, normal wear and tear, and damage from improper use or storage.

Please note: warranty policies are void if jewelry is taken to another jeweler for repairs or modifications. This includes resizing or any other work performed outside of James Michelle.

Our warranty is designed to take care of your jewelry through repair or replacement, and does not cover incidental or consequential damages. In some cases, shipping costs associated with warranty services may apply.

If you have questions about your warranty, our team is always here to help.
For all warranty questions or requests, please email love@jamesmichelle.com.