Pearl Charm

Orders begin processing on the next business day. Orders without personalized or fine jewelry ship within 3 business days, while orders containing personalized or fine jewelry require up to 7 business days for production. Pre-order items ship separately from other items in your order. Please note that production times may be delayed during sitewide sales

Once production is complete, orders ship via USPS with an estimated delivery time of 3-5 business days. Expedited options, including UPS 2-Day and UPS Overnight, are also available. For fine jewelry, the 7 business day production time still applies before items can be shipped with expedited service.

Holiday 2024 Order Cutoff Dates:

Dec 8- Last Day for Personalized & Fine Jewelry

Dec 15- Last Day for USPS Standard Shipping on all jewelry *excludes Fine & Personalized jewelry

Dec 18- Last Day for UPS 2-Day *excludes Fine & Personalized jewelry

We offer a one-year warranty covering material and workmanship defects on all jewelry, along with a lifetime color warranty for our Forever Gold Collection. This warranty excludes lost items, normal wear and tear, and damage from improper use or storage. Fine jewelry includes a lifetime warranty with repair or replacement for material or workmanship issues.

We offer returns on eligible items for exchange or store credit only; refunds are not available. Returns must be initiated within 30 days of the order date, and items must be clean, unworn, and free from signs of wear or damage.

Extended holiday return & exchange policy

Purchases made Nov. 15, 2024 through Dec. 25, 2024 have an extended return period through Jan. 31, 2025.

Sets: Sets must be returned or exchanged as a complete set, not individually.

Final Sale Items

• Personalized Jewelry: Hand-stamped or engraved items are final sale.
• Fine Jewelry: All fine jewelry is final sale; please confirm sizing before purchase.